Real IT failures. Real lessons learned.Every IT professional has a story they'll never forget. A migration that failed. A network outage at the worst possible moment. A deployment that went sideways. Or a project that somehow survived against all odds.IT Horror Stories is the podcast where IT professionals share those stories. Every episode is based on real events, fully anonymized, and focuses on what happened, how it was resolved, and what everyone can learn from it.We blame procedures and organisations, not people.Whether you're in helpdesk, infrastructure, networking, cybersecurity, development, project management, or somewhere in between...You are one of us.

New here ? Start with our latest episode or Jack's latest Rant
Prefer to read ? Explore The Incident Log

Meet Jack SmithJack has spent more than 25 years in IT: from helpdesk and systems administration to infrastructure, networking, cybersecurity, cloud, AI, and project management. The technology has changed — from installing Windows 95 from a stack of floppies to datacenters, cloud platforms, and AI — but somehow the horror stories keep coming.After enough late-night calls, failed migrations, emergency change windows, unexpected outages, Shadow IT surprises, and OT systems quietly doing their thing since before anyone thought about cybersecurity, one thing is clear:Behind every system failure is a story worth telling.That's why IT Horror Stories exists.

  • Real-world IT incidents

  • Fully anonymized

  • Lessons learned, not blame

Jack is also available for podcast appearances, conference talks, panels, and other events, covering topics including IT infrastructure, datacenters, cybersecurity, AI, Shadow IT, scams, and the lessons learned from decades of technology going sideways.

Looking for a speaker or a guest for your podcast ? Get in touch

Beyond the podcastSome stories deserve more than a podcast episode alone. That’s why we created The Incident Log — the official blog of IT Horror Stories with Jack Smith. Here we go deeper into the incidents behind the episodes, sharing extra details, technical context, and the occasional behind-the-scenes insight that didn’t make it into the recording.From Shadow IT surprises and infrastructure mishaps to DDoS incidents, mainframe batch failures, and “temporary fixes” that somehow became production systems, The Incident Log documents the lessons, the chaos, and the reality of working in IT.The podcast tells the story. The Incident Log goes deeper.

Read The Incident Log

Disclaimer : IT Horror Stories is intended to entertain, inform, and occasionally remind you why change control exists. Stories are based on real experiences, but companies, organizations, individuals, locations, and other identifying details may be anonymized, altered, or omitted. We ridicule situations, procedures, and questionable decisions — never individuals or groups. Opinions expressed by guests are their own. Listener discretion is advised.Yes, we use AI for some layout and text consultancy. No, we didn't vibe code the website. We still believe in making our own technical debt.Copyright 2024-2026 Jack Smith - hello at ithorrorstories dot eu - Legal & Privacy - This website does not use cookies, but does run anonymized analytics via Fathom.

Explore the archive:Browse the archive below, or start with our latest release.

Start with our latest episode

Jack's Rants:Sometimes a story doesn't need a guest. Sometimes Jack just needs a microphone. These are those moments.

Episode 1 : Our First Datacenter Fire

Global Fire Alarm When Your Power Regulator Calls It Quits During The Holidays

What happens when a data center goes up in smoke—literally? In this episode, we sift through the potential ashes of a not-so-great day. Join us as we chat about servers, batteries, paperwork and holidays, and the surprisingly flammable side of computing. It's a smoky mess, and we’re here for it.

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Episode 2 : Crashing Helsinki Airport

Why You Should Not Have Mission Critical Infrastructure In A Random Cloud Container

Join us as we explore the intersection of Nordic tech innovation, modern infrastructure, and the evolving world of DevOps : Finland ! From smart cities to smarter code and crashing airport parking systems with those nasty edge cases in your test scenario.

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Episode 3 : "Fun" With Domain Names

An Industry Insider Explains All About DNS That You Didn't Knew

We’re unpacking the critical steps behind migrating a domain name — a process that can disrupt everything from search engine indexing and referral traffic to email deliverability and authentication.Together with an industry expert we explore the technical risks, from broken redirects to, yes — forgetting to update your SPF records and wondering why your emails end up in spam (don’t worry, you’re not the first).In the end it’s all about executing that clean, strategic transition that protects your visibility, performance, communications and a good night sleep.

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Episode 4 : IT and Global Politics

The Chaos Of Your Sales Team Being Arrested For Industrial Espionage

A pharmaceutical sales team is detained at an international border.On their tablets: standard product brochures that end up in an escalation into allegations of industrial espionage.In this episode, we unpack how a well-intentioned directive to preload sales materials onto devices as per strategic choices made in boardrooms can unravel on tarmacs and in detention rooms.Back home, the IT team is asleep—until the CIO calls in the middle of the night and it’s on IT to contain.

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Episode 5 : Paris Rooftops

How (Not) To Install A 5G Antenna For An Internet Backup Line

Installing a 5G antenna on a rooftop in downtown Paris sounds simple enough - until reality sets in.In this episode, we walk thru the saga of a project that required not one, not two, but multiple site visits before the antenna finally worked as expected. Permits, building access, scheduling delays, unexpected power requirements - each visit brought a new twist, each delay a new story.Was it bureaucracy? Weather? Or just the uniquely French way of doing things?Join us on the rooftops of Paris for a tale of project planning, technical hurdles, and cultural aspects that turns a routine install into a mini-series of its own.

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Episode 6 : SAP Happens

The IBM Spinoff That Is Controlling Global Business And Finance

SAP sits quietly at the heart of most global businesses, running everything from payroll to procurement, logistics to finance. It’s the system nobody brags about, but everybody depends on. And when someone says “just check SAP,” you know you’re in for more than a click or two.In this episode, we explore how SAP became the invisible backbone of enterprise life, why it inspires equal parts respect and frustration, and the strange comfort of knowing it’s always there—whether you want it to be or not. Because in the end, no matter the industry or the project… SAP happens.

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Episode 7 : Y2K vs Y2K38 - The Rematch

The Rematch and How the World Avoided a Global IT Disaster (Again)

We revisit the original digital apocalypse — the year 2000 - looking back at what Y2K really was, how an army of COBOL coders saved the world before midnight, and why most people never even noticed.But the clock is ticking again: Y2K38 is coming, and this time it’s 32-bit. Different date, same panic waiting to happen as UNIX time doesn’t heal — it overflows into a negative.

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Episode 8 : The DevOps Royale With Cheese

When a Data Supplier Breaks Production

In this episode, we return to Finland, where an international burger chain suddenly found itself cut off from the one thing every fast-food operation needs to function: real-time operational data. A third-party data supplier pulled the plug without warning, leaving kitchens blind, dashboards empty, and the entire workflow stuck on “please wait.”What followed was a truly Nordic-speed DevOps rescue mission — rapid troubleshooting, frantic config changes, un-authorized workarounds, and a race to restore data before the lunch rush turned into a customer revolt.From vendor surprises to emergency pipelines, this episode serves up a full stack of DevOps chaos... with cheese.

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Episode 9 : Shadow IT Reports

Why you should not have a “Quick Sales Tool” in production

We dive into the familiar chaos of Shadow IT created by the sales department — well-intentioned, fast-moving, and completely invisible until something breaks. A “quick tool” turns into a critical system overnight, contracts appear after go-live, and IT is asked to secure, integrate, and support something it never approved or even knew existed. It’s a story about speed versus control, good intentions with bad outcomes, and why Shadow IT doesn’t start with malice — it starts with urgency.

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Episode 10 : Surviving the Anonymous DDOS

How We Survived the Traffic Flood from Anonymous

We unpack what a DDoS attack actually is, using the specter of Anonymous as a cultural touchstone rather than a how-to villain. We talk about why high-profile groups target services, what it feels like in real time when traffic spikes and systems start gasping, and how panic can make things worse.Instead of glorifying attackers, we center on mindset: staying calm, recognizing early warning signs, and understanding the difference between noise and a true outage.The takeaway isn’t technical bravado; it’s preparedness. By the end of the episode, “surviving” a DDoS means knowing how to keep your service, your team, and your reputation intact when the internet decides to stress-test you all at once.

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Episode 11 : Raspberry Mistery

200 Techs Using A Single Raspberry Pi: The Temporary Server That Failed

A few hundred field engineers. Real humans. With vans. And jobs. All coordinated by a device roughly the size of a coaster and powered by something suspiciously similar to a phone charger.For months, it runs slow but flawlessly. Tickets dispatched. Routes optimized. Managers happy. The tiny silicon hero hums along in its noble plastic case, bravely pretending it’s not one 'apt upgrade' away from a crisis.

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Episode 12 : The Failover That Failed Successfully

Lessons from a Successfully Failed Disaster Recovery and Failover Test

Conducted during a busy release weekend, the failover test exposed gaps not in the technology itself, but in coordination and communication. While production ultimately stayed unaffected, the situation quickly escalated as subcontractors weren’t aligned, assumptions didn’t match reality, and information didn’t flow when it mattered most.We unpack how a well-intentioned test turned into a coordination challenge, where timing, dependencies, and unclear responsibilities created confusion across teams. It’s a story about how resilience isn’t just about systems and infrastructure, but also about people, processes, and making sure everyone is on the same page — especially when things are supposed to “just be a test.”

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Episode 13 : Ransomware Lockdown

What a Real-World Ransomware Attack Looks Like: Incident Response and Recovery

We explore a hypothetical ransomware scenario that mirrors what many organizations could face today. Imagine a normal day where systems suddenly become inaccessible, data is encrypted, and the scope of the attack starts to unfold in real time. What follows is a race against the clock, with teams trying to understand what’s happening while keeping critical operations alive.More importantly, we focus on the response and recovery: the trade-offs, the communication challenges, and the lessons organizations can take away before something like this actually happens. Because ransomware isn’t just a technical problem — it’s an operational and human one, where preparation and clarity matter as much as the tools in place.

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Episode 14 : Sleep Mode in Production

How a Shadow IT Laptop Took Down an Entire Warehouse

Welcome to the story of a perfectly known and visible laptop that somehow became critical production infrastructure inside a warehouse environment — without going through proper validation, testing, or operational review. The system worked, solved an immediate problem, and was quickly integrated into daily operations... right up until the laptop entered sleep mode and warehouse activities ground to a halt.What followed was a frantic investigation into why scanners stopped working, workflows froze, and logistics operations suddenly stalled because of a standard power-saving setting. It’s a story about how quickly “temporary” operational solutions can become business-critical, and why governance, testing, and basic operational checks matter far more than people realize — especially when convenience quietly reaches production.

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Episode 15 : Spooling Out of Control

Enterprise Printing Explained and Why Printing Still Breaks IT

Printing is one of those technologies everyone assumes should have been solved years ago — until someone can’t print invoices, shipping labels stop coming out, or 50,000 customer letters suddenly disappear into a print queue somewhere. In this episode, we take a tour through the strange and surprisingly complex world of printing: from small desktop printers and office multifunction devices to enterprise print servers and industrial mass-mailing environments that still move serious business.We explore why printing continues to survive every digital transformation, what actually happens behind the scenes when you click “Print,” and why reliability suddenly becomes very important when paper turns into payroll, warehouse labels, customer communication, or operational downtime. Because nothing reminds people that IT exists faster than when the printer stops working.

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Episode 16 : GDPR Enters The Chat

The Day a Hiring Exercise Became an Information Security Incident

It was supposed to be a routine hiring exercise. A candidate receives a technical assignment, reviews the provided material, and prepares a solution. Then someone notices that the "anonymous" dataset isn't anonymous at all. What follows is an uncomfortable discovery involving confidential business information, questions about data handling, and an unexpected conversation with legal.In this episode of IT Horror Stories with Jack Smith, we discuss how good intentions, poorly sanitized data, and assumptions about anonymity can quickly transform a recruitment exercise into an information security incident. Along the way, we explore data governance, confidentiality, risk management, and what organizations should do when they discover they've shared information they never intended to expose.

Listen Now

Episode 17 : Cardboard Confidential

A Cybersecurity Incident, a Golf Course Conversation, and Why No Industry Is Too Boring to Be Targeted

No one expects a cybersecurity incident to begin in the cardboard industry. Yet as our guest Kayne McGladrey explains, cybercriminals don't care what your company manufactures—they care about opportunity. In this episode, Kayne shares how an unexpected conversation with a golf buddy led to a cybersecurity contract, and why one of the most unassuming industries turned out to have a story worth telling.Together, we explore the incident itself, how trust and professional networks can open doors in unexpected ways, and why manufacturing organizations of every kind have become attractive targets for cyberattacks. It's a fascinating reminder that behind every product—even a simple cardboard box—there's a complex IT infrastructure that deserves to be protected.You can read more from Kayne at https://kaynemcgladrey.com/

Listen Now

Episode 18 : One Network to Rule Them All

How a Missing VLAN Strategy Turned Smart City Infrastructure into a Cybersecurity Nightmare

Smart cities promise better transportation, connected infrastructure, and improved services—but what happens when everything is connected a little too well? In this episode, our guest shares the story of a security assessment in a major metropolitan smart city where network segmentation had been overlooked, creating unexpected paths between public networks and critical infrastructure. One memorable discovery showed that, with nothing more than the correct IP address, it was possible to operate a parking garage barrier from the city's public Wi-Fi while riding a bus on the opposite side of town.Together, we explore why VLANs and network segmentation remain some of the most fundamental principles in cybersecurity, how convenience can quietly undermine security, and why the smartest technology still depends on good architecture. It's a fascinating story that demonstrates how seemingly small design decisions can have city-wide consequences—and why "everything connected" should never mean "everything can talk to everything else."

Listen Now

Episode 19 : Melbourne Cup Meltdown

How a Betting System Crashed at the Worst Possible Moment

Every year, the Melbourne Cup pushes Australia's betting infrastructure to its limits. In 1991, a known software bug turned one of the busiest days of the year into an IT disaster. As millions of bets poured in, CPU utilisation unexpectedly collapsed and the betting system ground to a halt at the worst possible moment.Jack Smith is joined by veteran mainframe specialist Neale to revisit the incident, explain why the bug had been accepted for so long, how the team recovered, and what modern IT professionals can learn about technical debt, capacity planning, and the risks of carrying known defects into critical production systems.

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Episode 20 : Coming soon

Lorem ipsum dolor sit amet, but only after aligning cross-functional synergies.Our cloud-native approach to loremizing ipsum ensures end-to-end disruption across scalable verticals.Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore.Most likely because the VPN is down again. Excepteur sint occaecat cupidatat non proident, unless someone finally updates the wiki.

Jack's Rants Bonus Episodes

Batch Job Blues

When banking mainframe batch jobs go wrong, the whole morning feels it. Overnight runs, multiple transactions, very very waterfall.

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IT Hiring Chaos

The IT job market is a strange place right now. Job postings everywhere, “urgent” hiring notices, and yet somehow every role asks for 10+ years of experience… for an entry-level position.

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Floppy Disks at 35000 Feet

The Boeing 747 is often cited online as proof that aviation still runs on floppy disks — but the reality is a bit more nuanced. In this Rant, we take a closer look at how certain older aircraft, particularly some 747-400 configurations, still use floppy disks to load navigation data into their Flight Management Systems. It’s not about being outdated — it’s about reliability, certification, and systems that have proven themselves over decades of operation.

Listen Now

The New Change Management

Once upon a time, Change Management meant raising an RFC, preparing a rollback plan, and surviving the Change Advisory Board. Today, it also means stakeholder engagement, communication plans, adoption metrics, workshops, and apparently having the emotional intelligence of a licensed therapistWhether you're a project manager, systems engineer, change manager, or simply someone who's ever heard the phrase "we've always done it this way," this rant will probably feel uncomfortably familiar.

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Can I Keep Your ID?

Opening a tab at a bowling alley shouldn't require handing over your driver's license or national ID card. Yet many businesses still ask customers to leave government-issued identity documents behind as collateral, often storing them in plain sight with little thought for privacy, physical security, or the risks involved. In this Rant, we ask a simple question: just because a practice has existed for years, does that make it acceptable?

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The Missing Five Minutes

Scambaiters like Kitboga, Jim Browning and Pierogi educate millions, waste scammers' time, and undoubtedly prevent people from becoming victims. As a security professional, I genuinely appreciate what they do.But every time I watch one of these videos, I find myself asking the same question: What happened in the missing five minutes? How does a legitimate remote support session suddenly become full control over the scammer's computer? Is it a vulnerability? Poor operational security? Social engineering? Or simply the part of the story that gets left on the cutting room floor?

Listen Now

AI Is The New Shadow IT

Why Employees Are Quietly Building the Next IT Risk

Artificial intelligence didn't invent Shadow IT—it made it invisible. In this Jack's Rant, Jack Smith explores how AI tools like ChatGPT, Copilot and Claude have fundamentally changed the way employees solve problems. No servers under desks. No rogue software installations. Just a browser tab and a prompt. From confidential data and AI-generated scripts to fragmented workflows and "ChatGPT says..." becoming the new expert opinion, this episode examines why AI has lowered the barrier to creating business-critical systems outside IT's view.But this isn't a rant against AI. It's a reminder that Shadow IT has always been a symptom, not the disease. Employees don't create workarounds because they enjoy breaking policy—they do it because they're trying to get their jobs done. Instead of asking how to stop people from using AI, perhaps IT should be asking why they felt the need to use it in the first place. Because the organizations that succeed won't be the ones with the strictest AI policy, but the ones that make the secure, supported way the easiest way.

Listen Now

Disclaimer : IT Horror Stories is intended to entertain, inform, and occasionally remind you why change control exists. Stories are based on real experiences, but companies, organizations, individuals, locations, and other identifying details may be anonymized, altered, or omitted. We ridicule situations, procedures, and questionable decisions — never individuals or groups. Opinions expressed by guests are their own. Listener discretion is advised.Copyright 2024-2026 Jack Smith - hello at ithorrorstories dot eu - Legal & Privacy - This website does not use cookies, but does run anonymized analytics via Fathom.

Wear Your IT Trauma :

Some incidents become lessons learned. Others belong on a T-shirt.We've turned some of our favourite IT Horror Stories, recurring jokes, and questionable technical decisions into shirts, mugs, stickers, and other things your change manager probably won't approve.Everything is sold through our external stores. Pick your side of the Atlantic below.

A few of the designs currently in the wild

Don't need another T-shirt ?Fair enough. If you'd still like to support IT Horror Stories, you can buy us a coffee on Ko-Fi. It helps with hosting, production, and keeping the microphones pointed in roughly the right direction.Buy us a coffee

Disclaimer : IT Horror Stories is intended to entertain, inform, and occasionally remind you why change control exists. Stories are based on real experiences, but companies, organizations, individuals, locations, and other identifying details may be anonymized, altered, or omitted. We ridicule situations, procedures, and questionable decisions — never individuals or groups. Opinions expressed by guests are their own. Listener discretion is advised.Copyright 2024-2026 Jack Smith - hello at ithorrorstories dot eu - Legal & Privacy - This website does not use cookies, but does run anonymized analytics via Fathom.

Share your story :

Every IT professional has that story.The deployment that went sideways. The migration that should have been easy. The outage nobody saw coming. The tiny mistake that turned into a very long night.If you've lived through an IT horror story, we'd love to hear about it.You don't need a polished presentation or a world-famous disaster. Some of our best episodes started with what seemed like a small incident. What matters is the story—and the lessons everyone can learn from it.If your story sounds like a good fit, we'll get in touch for an informal chat. Expect up to 40 minutes on Zoom—the free plan politely kicks us out. It's usually more than enough to see if there's a great episode hiding in your story. Don't worry, this initial chat isn't recorded; it's simply a chance for us to get to know each other, discuss your story, and make sure everything can be properly anonymized before we schedule a recording.A few ground rules

  • Your story must be capable of being fully anonymized. We don't expose people or organizations.

  • We normally only cover events that happened at least two years ago, giving everyone enough distance to reflect.

  • We're not interested in naming and shaming. We blame procedures and organizations—not people.

  • By submitting your story, you give us permission to contact you to discuss it further. If we decide to feature it, we'll agree on the recording and publication details together.

  • Guests do not have editorial approval over the final episode. We may occasionally provide a private preview before publication as a courtesy or to verify anonymization or factual details. Providing such a preview does not constitute a requirement for guest approval before publication.

Big disaster or small mishap—it doesn't matter. If your story made you laugh, cringe, or taught you something you'll never forget, we'd love to hear it.

Disclaimer : IT Horror Stories is intended to entertain, inform, and occasionally remind you why change control exists. Stories are based on real experiences, but companies, organizations, individuals, locations, and other identifying details may be anonymized, altered, or omitted. We ridicule situations, procedures, and questionable decisions — never individuals or groups. Opinions expressed by guests are their own. Listener discretion is advised.Copyright 2024-2026 Jack Smith - hello at ithorrorstories dot eu - Legal & Privacy - This website does not use cookies, but does run anonymized analytics via Fathom.

Escape the Algorithm :

Tired of chasing algorithms, hashtags, and "engagement strategies"?You're in good company.No reels. No trending sounds. No "smash that like button."Just an old-school newsletter for IT professionals who prefer useful updates over endless scrolling.Subscribe to the IT Horror Stories with Jack Smith newsletter and you'll be the first to hear about new episodes, Jack's Rants, guest announcements, merch, and the occasional behind-the-scenes look at what goes into producing the podcast.No spam. No AI-generated "10 reasons why..." clickbait. Just stories behind the systems, delivered straight to your inbox.Stay updated, stay caffeinated, and remember: You are one of us.P.S. Yes, it's GDPR compliant. We won't sell your data, trade it for a Star Wars LEGO set, accidentally leave it on a public S3 bucket, or comb the desert looking for your personal information.

Disclaimer : IT Horror Stories is intended to entertain, inform, and occasionally remind you why change control exists. Stories are based on real experiences, but companies, organizations, individuals, locations, and other identifying details may be anonymized, altered, or omitted. We ridicule situations, procedures, and questionable decisions — never individuals or groups. Opinions expressed by guests are their own. Listener discretion is advised.Copyright 2024-2026 Jack Smith - hello at ithorrorstories dot eu - Legal & Privacy - This website does not use cookies, but does run anonymized analytics via Fathom.

Beyond the Podcast :

Every podcast has a different audience. Here's where Jack Smith has joined the conversation on AI, cybersecurity, infrastructure, privacy, and the human side of technology.Jack Smith regularly joins other podcasts and technology communities to talk about the topics that shape modern IT. While our own podcast focuses on real-world technology incidents and the lessons learned from them, guest appearances often explore the broader picture: artificial intelligence, cybersecurity, privacy, datacenters, enterprise infrastructure, project management, scams, legacy technology, and the human side of IT.Every podcast has its own audience and style, which makes these conversations different every time. Sometimes we're discussing the future of AI in the enterprise. Other times it's about why datacenters fail, how social engineering still succeeds, or why projects rarely fail for purely technical reasons.Below you'll find a collection of podcasts and interviews where Jack has appeared as a guest. If you host a podcast and think your audience would enjoy a practical, story-driven conversation about technology, we'd love to hear from you.Interested in having Jack on your podcast? Get in touch via hello at ithorrorstories dot eu.

 
Some selected podcasts where Jack has been a guest

Building Skills that Outlast AI

This is a conversation about what happens when AI screens resumes before a human ever sees them, why “AI integration specialist” means something different to everyone who says it, and the case for staying a generalist in a market that keeps chasing the next niche.We also get into the quiet cost of the specialist bet, how fast a hot skill set can turn cold, and why the people who keep their base skills sharp are the ones still standing when the trend moves on.

Topics discussed : Career Planning - AI Based Hiring

24 minutes - Recorded July 2026

IT Horror Stories - Real Threats, Real People, Real Consequences

This week, Michael sits down with Jack Smith, host of the IT Horror Stories Podcast and a 30-year veteran of the IT industry, for a conversation that covers everything the tech industry hopes you never figure out. From robo-calls that found his new business number in four days flat, to AI-generated FaceTime calls that look and sound exactly like your family, to scammers showing up at your front door in police uniforms to collect your bank card, Jack has seen it all, lived through some of it, and he's here to make sure you don't have to learn any of it the hard way.

Topics discussed : Social Engineering - Identity Theft - Cybercrime

47 minutes - Recorded June 2026

Data Centers & What You Need To Know

In this episode of the Two Talking Fools Podcast, Kate and Shaba sit down with veteran infrastructure project manager Jack Smith to tackle one of the biggest questions facing communities today: What exactly are data centers, and why are they suddenly being built everywhere?

Topics discussed : Datacenters - Crypto Currencies - AI

68 minutes - Recorded June 2026

Disclaimer : IT Horror Stories is intended to entertain, inform, and occasionally remind you why change control exists. Stories are based on real experiences, but companies, organizations, individuals, locations, and other identifying details may be anonymized, altered, or omitted. We ridicule situations, procedures, and questionable decisions — never individuals or groups. Opinions expressed by guests are their own. Listener discretion is advised.Copyright 2024-2026 Jack Smith - hello at ithorrorstories dot eu - Legal & Privacy - This website does not use cookies, but does run anonymized analytics via Fathom.